Effective Date: October 14, 2025
Last Updated: October 14, 2025
Prospect CRM (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, or services (collectively, the “Services”).
By using Prospect CRM, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our Services. This includes:
A. Information You Provide
Account Information: Name, email address, phone number, company name, and payment details when you create an account or subscribe.
Business Data: Contacts, messages, and customer information uploaded to your account.
Support Requests: Any information you submit through our live chat, support tickets, or onboarding forms.
B. Information We Automatically Collect
Usage Data: IP address, browser type, operating system, pages visited, and time spent on the platform.
Cookies and Tracking: We use cookies and similar technologies to remember your preferences and analyze website performance.
C. Information From Third Parties
We may receive information from integrations, such as Facebook, Google, or other connected CRMs, to enable lead capture and automation.
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our Services.
Personalize your experience and deliver relevant content.
Process payments and manage subscriptions.
Communicate with you about updates, promotions, and support.
Comply with legal obligations and prevent fraud or misuse.
We do not sell or rent your personal data.
3. How We Share Your Information
We may share your information with:
Service Providers: Trusted third parties that help us operate (e.g., payment processors, email providers, hosting platforms).
Integrations: When you connect third-party tools (e.g., Facebook Ads, Google Calendar, Twilio), we share limited data as required by the integration.
Legal Requirements: When required by law, regulation, or legal process.
All third parties are required to protect your information and use it only for the purposes we specify.
4. Data Retention
We retain your information as long as your account is active or as needed to provide Services. You may request deletion of your data by contacting us at [insert your support email, e.g., [email protected]